Evaluate and Report Customer Service - 1202 Words

EVALUATE AND REPORT CUSTOMER SERVICE Successful business depends on Customer Service. It is essential to understand that every employee is involved in customer service. Everyone in every organization is a customer of some kind. It has been proven that customers would rather switch to another company than tolerate poor service. Research indicates, even if there is no conflict, over 60% of all customers quit dealing with a business because of indifference on the part of some employee. The ability to interact effectively with customers may be the critical difference between success and failure in our work life. Effective customer service begins with an accurate perception of our own work behavioural style. This report was designed to†¦show more content†¦In view with the organisations vision of customer focus and providing excellent customer service, improvement needs to be made for their service delivery. The goal of their service should be to systematize a customer service program that has proven results and wel l established for long term, as part of the business culture and core values. All policies and procedures should emphasize on customer oriented and all work flow procedures should promote reliable and consistent delivery of customer orders and purchases. These three important service strategies are more than business initiatives; they’re attitudes that should be embedded and celebrated throughout the organization.Service as a product. Most buyers don’t have the technical knowledge they need to make the best choices when they’re purchasing products such as electronics, software, cars or home appliances. They want reassurance that support and service will be available if problems arise. View service as yet another deliverable you offer, one with real value. The customer is the boss. One service-minded company, CoffeeVille should have a mission statement that places the customer at the center of nearly every business function. The statement reads: â€Å"The mission of the customer service department is to retain and to encourage increased business from customers by efficiently and courteously satisfying their needs with respect to ordering, shipping, invoicing, handling claims and adjustments, andShow MoreRelatedMarketing Case Study : A Marketing Intern For A Well Known National Chain1342 Words   |  6 Pages â€Æ' MARKETING The most important part of the business or action of promoting and selling products or services, including market research and advertising. As a Chain Marketing Intern for a Well-known National Chain A marketing intern focuses on Sales, products, price, place, and promotion, act together to help reach customers as a unit and independently. This are used to develop strategies for marketing and when used well, have proven to be successful. 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